FAQ/Terms

By commissioning me, it is assumed you have read and agreed to the following terms and concepts.

Please be sure and read this entire page! Contact information is at the bottom of the page.

What are your working hours?
Monday-Friday, 10am-6pm! I am generally around on weekends, but my response time may be slower. Please give me at least 24 hours to reply to you before following up!

Do you accept payment plans?
YES! You need to pay 30% minimum up front to secure your place in line. This must be paid within 2 weeks of your given quote if you wish to move forward with your commission. Additional payments are paid whenever you like, in any amount. You must, however, be fully paid I can begin work on your costume. If you are not fully paid up by your quoted work month, you will lose your place in line.

What payment methods do you accept?
PayPal or credit card only!

Do I have to be 18 to commission you?
YES. Minors cannot enter a contract legally, or use a PayPal account, and so you must be a legal adult to commission me.
-Can my mom/dad/other adult commission you for me?
NO. I will only work directly with the owner/wearer of a costume, to prevent miscommunication.

Can you make me a suit that looks just like ______?
NO. I will not duplicate existing designs. This includes copyrighted characters. You can show me a few designs as a starting point for your own design, though.

Artistic Freedom Designs?
YES! I love them! Ask me and I’ll be happy to work with you.

Can I change my design during the commission process?
YES, up until construction begins. This may invoke extra fees, and if the change requested is a large change, please allow extra time for completion.

What is acceptable concept art?
Concept art must show three clear, unobstructed views of your character, often front, back and side. It is best for this to be digitally colored.
If it’s not on the costume, it shouldn’t be on the ref sheet – this includes accessories and clothing that may distract me from your design.
Do not send adult-content artwork.
Do not send traced or stolen artwork. This will result in you being blacklisted from working with me.

What about my Duct Tape Dummy?
Here is a pretty good tutorial! Make sure you do a good job to ensure the best fit! Unless otherwise requested, duct tape dummies will not be sent back to you.
Please write your name and your fursuit character’s name on the dummy somewhere.
-When do I send it?
It would be best to send it right before your quoted month, so it’s as accurate to your current shape as possible.

What if something breaks or doesn’t fit me?
Your costume is covered for up to 60 days for free repairs, adjustments and alterations. Just send the costume back and all necessary repairs will be made. Any attempted repairs made by someone else could void your warranty. PLEASE ensure the costume has been fully cleaned before mailing it to me!
After 60 days, free repairs will be made on a case-by-case basis and at my discretion. Please note than normal wear-and-tear repairs will not be free of charge, and I will be happy to repair your costume for a small fee. This fee will depend on amount of material needed, etc.

When will my suit be done?
I will give you a month in which your suit will be worked on and finished. Keep in mind I do have a queue of customers and I cannot start your costume before your spot in line is up! Convention deadlines are usually possible, please specify when asking for your quote!

What about shipping?
Shipping will be calculated when the costume is finished. Average shipping cost is usually $50-$70. You’ll need to pay for the shipping before the costume is sent to you. International customers are responsible for any customs/VAT fees on their end.

Do you send Work-In-Progress (WIP) pictures?
YES and NO. WIPs are uploaded as I work on them to my Twitter, @dmcostumes. You do not need a Twitter account to view them. I will alert you when I start work on your costume so you know to look for your WIPs!
If you would prefer WIPs to be emailed directly to you, this is also an option, just ask!

Other Things:
Allergies – Costumes are built in a home containing dogs and two birds. The dogs are kept out of the building room, so dander/hair should be at a minimum, but could be there. The birds are kept in the same room, but away from materials at all times.

Injury – In the unfortunate event that you are injured while wearing a costume purchased here, Dream Machine Costumes, LLC, will not be held liable or responsible. Wearing a costume of this nature will limit your vision and dexterity, and it is up to you to practice wearing the costume before taking it into a more challenging environment.

Style – While I am happy to accept new challenges and ideas, please note that I specialize in cute, cartoony costumes with minimal padding. If you want an angry, muscley, realistic animal, you probably won’t find what you want here!

Refunds – Full refunds (apart from the down-payment) can be made up until construction of your costume begins. After construction has begun, partial refunds may be possible. When the costume is complete and in your possession, no refunds will be issued.  Please note that your 30% down-payment will NOT be refunded in any case.

All set? Send an email with your concept art and desired type of costume to dreammachinecostumes@gmail.com!

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